Vehicle Service Advisor

As a vehicle service advisor, you will be helping customers make decisions about the care and maintenance of their vehicle. We are a long-time family-owned business in the community of Kelowna with a history dating back to 1978. To do this job you will require good English skills both written and verbal, keyboarding skills, a valid driver's license with at least three years of driving experience, and a clean driving record. Preference will be given to training an individual who understands basic automotive repair and parts terminology or prior experience in the automotive repair industry.

Duties will include interacting with shop repair staff, determining and understanding the required repairs, preparing estimates, sourcing parts, contacting customers to clearly communicate and prioritize repair needs, and gaining repair authorization. Road tests, basic vehicle checks, and examining and understanding what the customer is experiencing are essential components of this position. To accomplish these good clear communication skills are required.

Ideally, you will enjoy problem-solving, creative thinking, have the desire to create a better workplace, work cooperatively with others, and above all find solutions for customers.

If you're ready for a change and up to the challenge send your resume to cartsplus.helene@gmail.com

We are looking for a Junior Service Advisor to build a career within our family owned &
operated local auto repair center. We’ve been at the same location since 1978!
Currently we have an opportunity for a customer service counter person with excellent
oral and written communication skills. If you are interested in contributing to an amazing
customer experience, we want you part of the team!
We are looking for a self-motivated team player with a positive attitude! We seek
individuals who value customer satisfaction. The service advisor is responsible for
ensuring great customer service by following the service process. They will deal
directly with clients to achieve high customer service and vehicle maintenance
requirements. * * Perform inbound and outbound telephone calls * Perform Service
Advising – handle service-related questions and concerns * Perform service cashier
duties as required * Perform other related duties as assigned *
Requirements: Graduation from high school * Some experience in a customer service
environment preferred * Valid driver’s license and insurance required * Previous
experience is preferred but not required.
Knowledge, Skills, and Abilities: * Knowledge of vehicle maintenance and repair *
*Knowledge of automotive servicing methods * Ability to follow oral and written
instructions * Ability to establish and maintain cooperative working relationships with
those contacted in the course of work, including the public. * Ability to perform daily
record-keeping * Ability to effectively handle multiple priorities, organize workload, and
meet deadlines * Ability to work in a team-based environment and achieve common
goals * Ability to maintain and perform top-level professional integrity and appearance
as a service advisor
Job Type: Full-time
Experience: * service writing: 1-2 years (preferred) but not required * automotive
dealership: 1-2 years (preferred) but not required *
Work remotely: * No